MileTend Mobile App Privacy Policy
Last updated: September 2026
1. Scope
This Privacy Policy applies to the MileTend mobile application, including its Google Play testing and production versions. It describes the mobile app and does not cover separate MileTend website features.
2. Information We Collect
When you create or use an account, we collect the information you provide, including your first and last name, email address, phone number, password, and account type. Customer profiles may also include a preferred name and address, city, state, and postal code. Our authentication and hosting providers may process account and session information, IP address, device and app information, and diagnostic or log information.
3. Vehicle Information and VIN Lookups
We collect vehicle information you choose to enter or save, including VIN, make, model, year, trim, engine, drivetrain, color, current mileage, estimated annual mileage, and whether a vehicle is primary. When you request a VIN lookup, the VIN is sent through our service to the National Highway Traffic Safety Administration's public vPIC service, which may return vehicle details for you to review before saving.
4. Location and Nearby Mechanics
When you use Find Mechanics and grant foreground location permission, the app may obtain approximate or precise device location, depending on the permission selected in your device settings. The app sends the available latitude and longitude to our service to calculate distances and show active mechanics within the search area. This location is used for the request and is not stored in the customer profile by the nearby-mechanics endpoint. If location permission is denied, the service may geocode the address saved in your customer profile through a geocoding provider to perform the search. The app does not track location in the background.
5. Diagnostic Cases and Media
You may create diagnostic cases for a saved vehicle by providing a written description, selected symptoms, warning lights, driving conditions, severity, and other evidence. The app sends this information and the vehicle details to our service for preliminary automotive triage. The service may use OpenRouter and its configured AI model to generate possible causes, safety warnings, urgency, confidence, and recommended next steps. These results are guidance only and are not a confirmed diagnosis. You may also choose photos, videos, or audio files from your device and upload them to secure cloud storage as attachments to the diagnostic case. Media is not collected unless you choose to attach it; the app does not record in the background.
6. Mechanic Search and Appointment Requests
The app can display mechanic business names, descriptions, service categories, ratings, review counts, distances, and available services. If you request an appointment, we collect and store the selected mechanic, vehicle, service, date, time, appointment details, and any notes you provide. Appointment requests remain pending unless the mechanic confirms them. Information needed to process a request may be made available to the selected mechanic business.
7. How We Use Information
We use information to create and secure accounts; provide account, garage, VIN lookup, diagnostic, mechanic search, and appointment features; save and display vehicle and diagnostic-case information; process uploads; calculate nearby-mechanic distances; communicate appointment requests; troubleshoot, protect, and improve the app; comply with legal obligations; and respond to support requests. We do not use app information to make decisions about credit, insurance, employment, housing, or similar eligibility.
8. How We Share Information
We share information only as needed to provide the features you request. Service providers may process information on our behalf, including Amazon Web Services and Amazon Cognito for hosting, authentication, and cloud storage; OpenRouter and its configured AI model for preliminary diagnostic triage; and a geocoding provider when an address-based mechanic search is needed. A VIN lookup sends the VIN through our service to NHTSA's public vPIC service. Appointment information may be shared with the mechanic business you select. We may also disclose information when required by law or when necessary to protect the rights, safety, and security of MileTend, our users, or others. We do not sell personal information for money.
9. Retention and Account Deletion
We retain account, vehicle, diagnostic-case, appointment, and attachment information for as long as needed to operate the app, provide requested services, comply with legal obligations, resolve disputes, and protect the app. To request deletion of your MileTend account and personal information, email siarra.gremillion@gmail.com from the email address associated with the account and state that you are requesting account deletion. We will verify the request and delete or de-identify personal information unless we must retain specific information for a lawful purpose. You can also use the account-deletion instructions available on this website.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including measures intended to protect information in transit and access controls for cloud-stored attachments. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Children
MileTend is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
12. Changes and Contact
We may update this policy as the app changes and will revise the Last updated date when we do. For privacy questions or requests, contact siarra.gremillion@gmail.com.